Frequently asked questions

Every product on this site is supplied strictly for laboratory and research use. Our products are not drugs, supplements, cosmetics or food products, they are not intended for human or veterinary consumption, and they have not been evaluated by the FDA or any equivalent authority. Nothing on this site is a medical claim.

You must be at least 21 years old and buying solely for legitimate laboratory research. You confirm both when you enter the site and again when you place an order. It is your responsibility to confirm you may lawfully buy and use a product where you are, and to obtain any licence required.

Every lot is tested by an independent laboratory before it ships, typically by HPLC for purity and LC-MS for identity. The Certificate of Analysis for a lot is published in the COA Library and linked from the product page.

In the COA Library, searchable by product name or lot number. Each certificate relates only to the lot identified on it, so check the lot number on your vial against the report.

Store lyophilised vials sealed and away from light, at the temperature stated on the product page. Handle only in a controlled laboratory environment with appropriate personal protective equipment, and dispose of material according to the rules that apply to your facility.

Quantity discounts are shown on the product page and applied automatically in the cart, so the price you are quoted is the price you are charged. No code is needed.

Methods, costs and estimated delivery times are shown at checkout. Estimates are not guarantees. Orders are dispatched in protective packaging, and risk passes to you on delivery.

Where checkout offers it, yes. On international orders you are the importer of record and responsible for duties, taxes and customs compliance. Rules on importing research compounds vary by territory, so check before you order.

Opened products cannot be returned. Unopened products in original packaging may be returned within 14 days of delivery — contact us first. Report damaged or incorrect items within 14 days of delivery.

Payment is taken at the time of order through our payment processor. Full card numbers go directly to the processor and never reach our servers.